Privacy Policy
This Privacy Policy explains how GreenEdge Tools collects, uses, and protects personal data for customers, suppliers, and visitors to our website. We respect your privacy and process personal information in accordance with the United Kingdom Data Protection Act and the UK General Data Protection Regulation. This page explains the categories of data we collect, the purposes for processing, legal bases for processing, how long we retain information, and the rights available to you. If you have questions or want to exercise any of your rights, contact our data protection contact details shown at the end of this document.
Information we collect and why
We collect personal information that you provide when you create an account, place an order, request service, or contact us for advice. Typical items include your name, email address, telephone number, delivery address, billing address, and payment details provided through our secure payment partner. We also collect information required for warranty registration such as product serial numbers. We use this data to process orders, arrange delivery and installation, provide after-sales support and warranty service, communicate about orders and services, and to respond to enquiries. Where you consent, we may send marketing communications about products, promotions, or services. You can withdraw consent at any time by following opt-out instructions in communications or contacting us directly. We may also process limited technical data from your visits to our website for site operation, analytics, and fraud prevention. This includes device information, IP address, and pages visited. We use such data to improve site performance and security.
Cookies and online tracking
Our website uses cookies and similar technologies to provide basic site functionality, remember preferences, and analyse traffic. We use strictly necessary cookies for essential features, performance cookies to measure site usage and improve speed, and optional marketing cookies to provide tailored promotional content where you have consented. A cookie consent control is presented to visitors; you can accept or reject optional cookies. You may also control cookies through your browser settings. Please note that rejecting certain cookies may limit functionality such as saved cart contents or personalized recommendations. We do not store card details on our servers. Payment information is handled by our secure, PCI-compliant payment processor. For more information on the specific cookies we use and their expiry times contact [email protected] or review the cookie settings available when you first visit the site.
Data retention and security
We retain personal information as long as necessary to fulfil the purposes described in this policy, to meet contractual obligations, and to comply with legal or tax requirements. For example, order and warranty records are retained for several years to support claims and statutory obligations. We implement appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access. Measures include encrypted connections, access controls, regular security reviews, and vendor due diligence. While we aim to protect your data, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed. If we become aware of a personal data breach that is likely to result in high risk to individuals, we will notify affected individuals and the relevant supervisory authority where required by law.
Contact and updates
If you have queries about this Privacy Policy or wish to exercise your rights, contact our Data Protection Contact at:
GreenEdge Tools
Address: 112 Oakfield Road, Unit 4, Springfield, SP1 4GH, United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]
We may update this Privacy Policy to reflect changes in our processes or legal requirements. We will publish the revised policy on this page and the date of the latest revision will be shown below. For significant changes we will notify customers by email where we hold contact details.
Last updated: 21 January 2026